Nicholas Wade · Support Engineering

01 WORK HISTORY

Thirteen years, in order.

ADOBECURRENT · 2025 —

Technical Support Engineer 4

P.01 · ULTIMATE SUPPORT

Supporting our biggest & most demanding customers
Troubleshooting and resolving complex & deadline-critical marketing automation campaigns
Cross-organization collaboration — teamwork and troubleshooting from direct engineering to customer account teams

BUILT & MAINTAINED · IN DAILY USE

①Created & maintained AI skillsets for the Marketo Ultimate Support team — powering internal Marketo support

②Tooling projects for the team — scripts and automation around support workflows

ULTIMATE SUPPORT TEAMSAASAI SKILLSETSMARKETO ENGAGE

ADOBE2019 — 2025

Elite Technical Lead

P.02 · SUPPORT ENGINEERING

Technical lead for escalation ownership across the team
Product depth on the Marketo Engage stack — MCA & MCE certified
Mentored and enabled support engineers through releases

SENIORMARKETO ENGAGEMENTORINGLEADERSHIP

WEX2018 — 2019

SysOps Engineer

P.03 · SYSTEMS OPERATIONS

Systems operations across Windows & Linux server estates — monitoring, patching, and incident response
On-call rotation for production infrastructure at a financial services firm
Automated recurring ops tasks to cut time to resolution

SYSOPSWINDOWSLINUXMONITORING

MICRO FOCUS2014 — 2018

Support Engineer II

P.04 · PVCS VM · DIMENSIONS CM

24/7 on-call engineer for the PVCS VM & Dimensions CM ALM suite
Sev-1 production-down recovery — kept the pipeline and the release alive
PostgreSQL & MSSQL tuning; Jenkins · Puppet CI/CD pipelines

ALMCI/CDPOSTGRESMSSQL

DAIMLER TRUCKS NA2013 — 2014

Deskside Support

P.05 · ENTERPRISE DESKTOP

2,000+ local & remote users supported across the estate
20,000-seat Active Directory domain
Lotus Notes 8.5 repair + 7.0 → 8.5 migration
VIP desk support for Daimler AG executives

ACTIVE DIRECTORYDESKTOPLOTUS NOTESVIP

02CERTIFICATIONS

EXPERT

PERSONAL PROJECTS

THE CODE SIDE · OFF THE CLOCK

CS2 Demo visualizer

CS2 Demo Viewer — tick-by-tick replay, aim breakdowns, loadouts, and a built-in SQL admin — plus whatever's next on the bench. Built after hours, shipped on GitHub.

SEE THE PROJECTS → GITHUB / DERKYSERSOZE

03 OFF THE CLOCK

Photography is a long-time hobby of mine. I shot (mostly) everything with a Canon 80D. I enjoy taking pictures in the moment versus staged / setup photography. I find this type of shooting matches my nature of shooting from the hip — it doesn't always work out, but sometimes you take a shot and are not impressed, then later you come back to it and see the beauty that you missed but your subconscious didn't.